Refund Policy

This policy explains how JetSetter Travel Hub handles cancellation requests, supplier charges, booking amendments, and eligible refunds for travel services arranged through the agency.

Airlines, hotels, transport providers, activity operators, visa processors, insurers, and other suppliers set their own cancellation, amendment, no-show, and refund rules. Those conditions form part of the service once a booking is confirmed.

A cancellation request should be submitted in writing as soon as possible. Charges may increase as the travel date approaches.

The amount refundable, if any, depends on supplier rules, fare conditions, non-refundable components, services already performed, and reasonable agency or processing charges disclosed in the booking documents.

Where a supplier changes or cancels a service, the agency will communicate the available options provided by that supplier. These may include rebooking, credit, an alternative service, or a refund.

The agency cannot guarantee that a supplier will approve a particular outcome outside the supplier’s contractual or legal obligations.

• Promotional or restricted airfares.
• Non-refundable hotel rates.
• Visa, immigration, embassy, biometric, or government fees.
• Insurance premiums after coverage begins, subject to policy terms.
• Activities, transfers, or tickets marked non-refundable.
• Administrative work or services already completed.

Approved refunds are normally returned through the original payment method unless another method is agreed.

Processing begins after the agency receives the refundable amount or written authorization from the relevant supplier. Bank, card, payment-provider, currency, and supplier processing times may affect when funds become visible.

Failure to arrive, travel, check in, provide required documents, or use a confirmed service may be treated as a no-show. No-show and partially used services are commonly non-refundable unless the supplier confirms otherwise.

Include the booking or quotation reference, traveler name, affected service, reason for the request, and any supporting documents. The agency will review the request against the confirmed booking and supplier conditions.

Questions about this page or a travel request can be sent directly to: